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General Questions

What is PrestoDonate?

How does PrestoDonate differ from traditional donation management software?

How much does PrestoDonate really cost?

Is hosting included with the monthly fee?

How many donation levels/items can I include on one donation form?

Can I change my donation form and listings?

Can I create multiple donation forms?

How can I customize the look of my donation form?

What is a "demo donation form"?

Processing Donations

How does PrestoDonate work with my existing web site?

How do I receive donation information?

Does PrestoDonate store my donation information for me?

Can PrestoDonate capture additional donation and donor information (such as "in memory of" information, etc.) that I need from each of my donors?

Can I download my donation information to a spreadsheet or file?

Processing Payments

How do I collect payments from my donors?

I want to accept credit cards online, what do I need to do?

I already have a credit card merchant account, can I use it with PrestoDonate?

How can I integrate my existing credit card merchant account to PrestoDonate for real-time, online transactions?

Features

What features does your online donation service provide?

Can I offer "donation incentives" (products or services) from my PrestoDonation form to encourage giving?

Can shipping and handling fees be added to each donation incentive order?

Can sales tax be added to each donation incentive order?

How can I customize the look of my donation form?

Can PrestoDonate capture additional donation and donor information (such as "in memory of" information, etc.) that I need from each of my donors?

How many donation levels/items can I include on one donation form?

Can I create multiple donation forms?

Can I download my donation information to a spreadsheet or file?

Security/Privacy

Is PrestoDonate secure?

Is my donors' donation information kept private?

Billing Information

How much does PrestoDonate really cost?

How does PrestoDonate bill me?

Can I try PrestoDonate before I purchase it?

 

Have a different question?  Contact us.

 

General Questions

What is PrestoDonate?

PrestoDonate is a secure online donation form and donation management system.  PrestoDonate allows you to easily setup and maintain a secure online donation form without any programming knowledge.  You simply link your hosted donation form to your web site or e-mail campaign to process donations over the web.  PrestoDonate's donation management system securely captures and stores your donors' information for you.  Back to top.

How does PrestoDonate differ from traditional donation management software?

The biggest difference is the ease-of-use for both you and your donors.  PrestoDonate uses a traditional order form approach in capturing your donations. This makes it easier for your visitors to donate and easier for you to setup and maintain your donation form.  In addition, there is no software to purchase or install.  Our service is sold as a subscription, so you can cancel at anytime when you no longer need it.  Back to top.

How much does PrestoDonate really cost?

PrestoDonate costs just $9.95 per month.  PrestoDonate is a month-to-month service, so you can cancel at anytime.  There are no setup fees, transaction fees or revenue sharing of any kind.  There are no limits to the number of visitors your donation form receives, or the number of donation transactions you have.  You can modify your donation form and listings as often as you need.  Back to top.

Is hosting included with the monthly fee?

Yes.  PrestoDonate hosts your online donation form, a secure checkout area and a donation management system to capture and store your donors' information.  You simply enter your information and upload images directly into your PrestoDonate account.  PrestoDonate builds your donation form and hosts everything for you.  Back to top.

How many donation levels/items can I include on one donation form?

You can offer as many donation levels/items on a single donation form as you wish.  However, you can also add additional donation forms to your single PrestoDonate account at anytime, so one donation form doesn't appear cluttered to a particular group you are targeting.  (see additional pricing information below).  Back to top.

Can I change my donation form and listings?

Yes - and we encourage that you do.  Our PrestoDonate system allows you to update your donation form and listings at anytime, as often as you need.  You can change your donation levels, add or remove incentive offerings, modify your contact information any element that needs changing.  PrestoDonate is designed to evolve as your organization does.  Back to top.

Can I create multiple donation forms?

Yes.  Once you purchase your initial donation form, our system allows you to create as many additional donation forms in your account as you need for an additional $5.00 each per month.  Each donation form can list different offering levels, can be used for different promotional campaigns or even separate giving initiatives.  All the donor information from all your donation forms is conveniently stored in your single PrestoDonate account.  Back to top.

How can I customize the look of my donation form?

PrestoDonate allows you to customize your donation form to match the style of your web site.  In addition to uploading your logo and other images, you can customize the font type and add color to your donation form to exactly match the style of your web site.  You can also customize your confirmation "thank you" message and communicate additional information by adding "informational links" that appear at the bottom of each donation screen.  Back to top.

What is a "demo donation form"?

Creating a "demo donation form" is a no-obligation, introduction to our service.  Once you purchase PrestoDonate, your demo form is activated and all of our features are instantly available:

  • Make all the modifications you need to your donation form
  • Upload images, add your logo, change your donation form's colors and fonts, etc.
  • Add, update or remove donation levels as often as you need
  • Add items to your form as incentives to donate a certain amount
  • Much more...

Most importantly, purchasing your demo donation form publishes it to the Internet so PrestoDonate can begin processing and storing your donations.

Click here to demo PrestoDonate with no obligation to buy.

Back to top.

Processing Donations

How does PrestoDonate work with my existing web site?

PrestoDonate is compatible with any web site.  Once you purchase and activate your demo donation form, you are given a single link to it.  Simply place this link on your web site wherever you want your visitors to be able to make a donation.  When your visitors click this link at your web site, they are sent to our secure servers for the duration of the donation process.  Once the donation process is complete, we send your donors back to your web site.  Back to top.

How do I receive donation information?

Each time a donation is captured, you and your donors are sent an e-mail confirming the donation.  You can login to your account at PrestoDonate at anytime to securely and privately retrieve complete donation information.  Back to top.

Does PrestoDonate store my donation information for me?

Yes, once you establish your PrestoDonate account, you are given a username and password so you can privately view your donation information at anytime and as often as needed.  Your donation information is stored in our system for one full year past each donation's capture date.  Back to top.

Can PrestoDonate capture additional donation and donor information (such as "in memory of" information, etc.) that I need from each of my donors?

PrestoDonate allows you to establish any number of "donor information fields" that are posed to your donors based on the selections they've made.  These fields allow you to capture and store the additional information that you need from each of your donors.

You can establish long or short "fill in the blank" style fields or have your donors select their answer from a "dropdown" style field.  Back to top.

Can I download my donation information to a spreadsheet or file?

Yes, PrestoDonate allows you to download your donation data to a "comma delimited file".  This file type can be easily uploaded to any spreadsheet software, database program - even most word processing programs.  Back to top.

Processing Payments

How do I collect payments from my donors?

You are ultimately responsible for collecting payments from your donors, but PrestoDonate supports most options depending on what your organization accepts.  PrestoDonate can securely capture your donor payment information made by credit/debit cards, mailed checks and/or money orders, electronic checking debits, or PayPal.  If you currently accept credit cards using a credit card merchant account, PrestoDonate can be used with your existing merchant account at no additional fee.

Click here for more information on processing payments with PrestoDonate.

Back to top.

I want to accept credit cards online, what do I need to do?

A "credit card merchant account" is required to process payments made by credit/debit card.  You can choose to apply for a new credit card merchant account through PrestoDonate when you purchase our service.  By obtaining your merchant account through PrestoDonate, we do all the technical work of integrating your new merchant account to PrestoDonate.  This way, your donors' credit/debit cards are automatically charged in real-time, online.

Click here for more information on obtaining a new merchant account.

Back to top.

I already have a credit card merchant account, can I use it with PrestoDonate?

Yes.  PrestoDonate can capture and store your donors' credit card information securely so you can bill your donors' credit cards offline using your existing merchant account's terminal.  Back to top.

How can I integrate my existing credit card merchant account to PrestoDonate for real-time, online transactions?

You can use any merchant account with PrestoDonate in "offline mode" (see above), however if you want transactions to be automatically sent to your merchant account by PrestoDonate in real-time, an "Internet payment gateway" must be installed on your existing merchant account.  PrestoDonate supports several of the major Internet payment gateways at no additional fee. 

Click here for a list of PrestoDonate supported Internet payment gateways.

If your existing merchant account does not have a supported Internet payment gateway installed, you have three options:

  1. Use your existing merchant account with PrestoDonate in "offline mode" (see above).

  2. Contact your merchant account provider and have them add one of the supported payment gateways.

  3. Obtain a new, certified merchant account.  

Back to top.

Features

What features does your online donation service provide?

Click here for a complete list of PrestoDonate's standard features.

Back to top.

Can I offer "donation incentives" (products or services) from my PrestoDonation form to encourage giving?

Yes, you can include any number of additional products or services on your donation form to encourage donations.  This feature allows you to giveaway a promotional item when someone donates a certain level.  For example, you may choose to give away a bumper sticker for each $10.00 donation - or whatever is appropriate for your campaign.  Back to top.

Can shipping and handling fees be added to each donation incentive order?

Yes, PrestoDonate allows you to setup shipping and handling fees by product ordered, quantity ordered, by order dollar total, by order total weight and/or by custom delivery method.  Back to top.

Can sales tax be added to each donation incentive order?

Yes, PrestoDonate allows you to setup sales tax for any number of "deliver-to" states that you need.  Back to top.

How can I customize the look of my donation form?

PrestoDonate allows you to customize your donation form to match the style of your web site.  In addition to uploading your logo and other images, you can customize the font type and add color to your donation form to exactly match the style of your web site.  You can also customize your confirmation "thank you" message and communicate additional information by adding "informational links" that appear at the bottom of each donation screen.  Back to top.

Can PrestoDonate capture additional donation and donor information (such as "in memory of" information, etc.)  that I need from each of my donors?

PrestoDonate allows you to establish any number of "donor information fields" that are posed to your donors based on the selections they've made.  These fields allow you to capture and store the additional information that you need from each of your donors.

You can establish long or short "fill in the blank" style fields or have your donors select their answer from a "dropdown" style field.  Back to top.

How many donation levels/items can I include on one donation form?

You can offer as many donation levels/items on a single donation form as you wish.  However, you can also add additional donation forms to your single PrestoDonate account at anytime, so one donation form doesn't appear cluttered to a particular group you are targeting.  (see additional pricing information below).  Back to top.

Can I create multiple donation forms?

Yes.  Once you purchase your initial donation form, our system allows you to create as many additional donation forms in your account as you need for an additional $5.00 each per month.  Each donation form can list different offering levels, can be used for different promotional campaigns or even separate giving initiatives.  All the donor information from all your donation forms is conveniently stored in your single PrestoDonate account.  Back to top.

Can I download my donation information to a spreadsheet or file?

Yes, PrestoDonate allows you to download your donation data to a "comma delimited file".  This file type can be easily uploaded to any spreadsheet software, database program - even most word processing programs.  Back to top.

Security/Privacy

Is PrestoDonate secure?

Absolutely. We take Internet security and data privacy very seriously as it is a cornerstone of our business. We can assure you that all information captured and stored on our servers is safe, secure and accessible only by you.

PrestoDonate securely captures and stores your donor donation information using the safest Internet technology available: SSL - Secure Socket Layer. The SSL protocol is the web standard for encrypting communications between users and web sites. Data sent via a SSL connection is protected by "encryption", a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides organizations and consumers with the confidence that private data sent to a website, such as credit card numbers, are kept confidential.

By using a PrestoDonate donation form, you can be assured that your donor donation information is kept safe. Your donors will see your donation form automatically switch to a secure SSL connection after they select an event from the initial screen and click "Continue". Your donors' browsers will display the secure connection "lock" and depending on the settings in their browsers they may see a message box that states "You are entering a secure connection."

Likewise, when you log into the PrestoDonate system to retrieve donation information, your browser will establish a secure connection with our server. You must login to our system using your username and password, defined and controlled only by you. All donor donation information that you view in PrestoDonate will be completely secure from interception or unauthorized access.

Finally, we incorporate the latest technologies in IDS (Intrusion Detection System) to monitor and protect our networks against malicious attacks and viruses. In addition, our shared hosting servers are protected behind internal firewalls and monitoring software.  Back to top.

Is my donors' donation information kept private?

Absolutely.  We treat all the information that PrestoDonate captures as property of our clients.  We do not use any individual identifiable information captured and stored for our clients using PrestoDonate in anyway.  This is a serious issue for us - we would never want to erode our relationship with you by selling or using what we consider to be your property.  Back to top.

Billing Information

How much does PrestoDonate really cost?

PrestoDonate costs just $9.95 per month.  PrestoDonate is a month-to-month service, so you can cancel at anytime.  There are no setup fees, transaction fees or revenue sharing of any kind.  There are no limits to the number of visitors your donation form receives, or the number of donation transactions you have.  You can modify your donation form and listings as often as you need.  Back to top.

How does PrestoDonate bill me?

If you choose to subscribe to PrestoDonate on a monthly basis, your monthly fee is automatically billed to your credit/debit card each month on the anniversary of your start date, until you cancel.  You can cancel at anytime prior to your next month's bill date and you will no longer be billed.

If you choose to subscribe to PrestoDonate on a yearly basis, you are billed for an entire year up-front (at a discount).  In a year's time, you'll be contacted with an option to continue PrestoDonate on a monthly or yearly basis.  Back to top.

Can I try PrestoDonate before I purchase it?

We've created an expanded area on our "Features" page where you can take a full tour of our system.

Click here for a complete list of PrestoDonate's standard features.

In addition, you can create a "Demo Donation Form" at no cost or obligation to see how our service works.

Click here to demo PrestoDonate with no obligation to buy.

Remember, PrestoDonate can be purchased on a month-to-month basis.  This way, you get full access to PrestoDonate for just $9.95 per month and can cancel at anytime.  Back to top.

 


 

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